Terms And Conditions

For room reservations, please call +35 69 28 09 651 (8am - 10pm).
Email: [email protected]

By proceeding with the reservation you accept and agree with Villa Balani that the reservation (details of which are set out above), if accepted by us, shall be on the terms and conditions as follows:


RATES AND DEPOSIT

• The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
• Rates quoted are in Euro.
• Rates include city tax and VAT.
• 50% of the total amount of reservation is required upon reservation. 7 days before arrival the other 50% is charged.
• In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.

ELIGIBLE AGE FOR CHECK-IN
• You must be at least 18 years of age to check-in and register for a room.


CHECK-IN AND CHECK-OUT TIME  
• Check-in time is from 12pm and check-out time is by 10:00am.
• A valid government-issued identification or passport is required at check-in.


EARLY ARRIVAL AND LATE DEPARTURE
• Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel's Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
• Late check-outs are available on request subject to room availability and occupancy level.
• Please check with the Hotel's Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge may be incurred for late check-out after 6pm.


CREDIT CARD CONFIRMATION

• A valid credit card is required for all reservations to secure your reservation.
• Upon reservation, credit card will be charged for the amount indicated on the booking confirmation page and email.
• The Hotel accepts Visa, Mastercard and Maestro credit cards. Debit Cards are not accepted.
• Exchange rates are applicable at time of reservation, but are subject to currency fluctuations and billing will be at the prevailing exchange rate upon completion of your stay.


CANCELLATION POLICY
• Reservations require 50% pre-payment and 7 days before arrival the other 50% is charged. These payments are non-cancellable, non-amendable and non-refundable.


GROUP RESERVATIONS

• For reservations for groups of 10 rooms and above, please email the Hotel at [email protected]


FURTHER INFORMATION
• No gatherings and parties of any nature are allowed. The hotel reserves the right to evict any additional occupants in the room.
• No prepared food from sources other than the Hotel's in-room dining services is permitted in the guest rooms.
• This reservation is not transferable. No name change is allowed.


GENERAL PROVISIONS
• By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel's standard terms and conditions of stay.
• The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
• The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
• You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.
• The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
• The reservation and the terms and conditions set out here shall be governed in accordance with the law of the Republic of Albania.